Human-led research · Established 2000

Ask a question.
We’ll do the research.

Omnibill helps South African people and businesses get clear, researched answers — without needing the time, technical know-how, or patience to do the searching themselves.

Submit a Request Read Our Story
  • From R25 per request
  • Reply by email
  • People do the work
Established in 2000 A quarter-century of practical online support
Real people involved Not just raw AI or search-engine results
Clear, practical answers Written to save time and reduce frustration

What we help with

Research and answers for everyday business and online questions

Pick the closest match when you submit — or just describe your question in plain English and we will take it from there.

Price & Product Checks

Compare products across local retailers, check current pricing, find alternatives, and narrow down the best option for what you need.

Supplier & Company Searches

Track down suppliers, compare businesses, check the services on offer, and collect the useful contact details you actually need.

Website & Online Setup Questions

Practical help with website queries, online tools, setup problems, and day-to-day digital business questions — explained in plain language.

Document Summaries

Send us a letter, quote, contract, or policy document and we will summarise the key points in clear, simple language you can act on.

Email & Wording Help

Need a professional reply, complaint, follow-up, or request? We draft it clearly and politely so you can send it with confidence.

General Research Requests

When you just need someone to do the searching for you, Omnibill gives you a simple place to ask — and a real person to answer.

Our story

Why the name Omnibill?

Omnibill started in 2000 as a billing gateway business, serving clients at a time when online payment systems were less accessible and often more difficult to set up.

As the market changed and gateways became easier for businesses to obtain directly, our work naturally evolved. More and more, clients were coming to us not for the gateway itself, but for help with setup, troubleshooting, and guidance around using these systems effectively.

From there, the business expanded in an unexpected direction. Clients began asking not only billing and gateway-related questions, but broader website and online-business questions. We saw a clear need in the market: many people wanted answers but did not have the time, technical background, or confidence to do the research themselves.

That is where Omnibill found its next role. What began as support around billing technology developed into a broader question-and-answer service — one designed to help people get researched, practical answers without having to navigate everything on their own.

Today, Omnibill combines human insight with modern AI-assisted tools to deliver useful responses efficiently, while keeping people involved where experience, context, and judgement add value.

How it works

Simple for customers. Flexible behind the scenes.

01

Submit your question

Tell us what you need help with. It can be a business question, a research task, or an online setup query — in plain English.

02

We confirm & research

We reply to confirm the price (from R25) and payment details. Once payment is received, our team begins the research.

03

You receive a reply

A clear, researched answer lands in your inbox — with human judgement applied where it matters most.

Why customers may use Omnibill

A simple place to ask — and a real person to answer

Because not everyone wants to do the searching

Many people already know what they need to find — they just do not want to spend the afternoon comparing websites, checking sources, and working out what matters. We take it off your plate.

Because not everyone is comfortable online

Omnibill fills the gap for people who want clear answers without needing strong computer skills or deep online-research experience. Ask plainly — we will translate, research, and reply.

Frequently asked

Questions, answered before you even ask

How much does a research request cost?

Pricing starts at R25 per request. The exact amount depends on how much research is involved. We confirm the price with you by email before any work or payment begins — so there are no surprises.

How long does it take to receive an answer?

Most straightforward requests are answered within one business day. More involved research may take longer; we will always give you an expected timeframe when we confirm your request.

What kinds of questions can I ask?

Product comparisons, supplier searches, website and online-setup questions, document summaries, help drafting a reply or complaint, and general research tasks. If there is ever something we cannot help with, we will tell you straight away.

How do I pay?

After you submit your request, we confirm the scope and price by email and send payment details (EFT / card options available). Work begins once payment is received.

Do you use AI to answer my question?

Real people lead every request. We use AI tools where they help with speed or coverage, but a person reviews the work and applies judgement before anything is sent back to you.

Is my information kept private?

Yes. We only use the details you send us to research and respond to your request. We do not share them with third parties.

Submit a request

Start with a simple query

Send us your question using the form. We will reply by email to confirm the scope, the price (from R25), and how to make payment — and then we get to work.

  • No payment is required to submit
  • We confirm pricing before any work begins
  • You receive a clear, researched reply by email

Prefer to email us directly? Send your question to omnibill@omnibill.co.za.

We reply within one business day. No payment is taken on submission.